{"xsrfToken":"c988a7f9c8f17c6177b9ff2d7fd0388dbbe5f706_lout","branding":{"id":"3","key":"csispm","name":"SNAPdpl Product Management","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"csispm","projectId":10003,"serviceDeskId":3,"name":"SNAPdpl Product Management","description":"<p>Welcome! You can raise a request for SNAPdpl Product Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"68","name":"Development Change Control Request","descriptionHtml":"","callToAction":"Development Change Control Request","introHtml":"<p>Use this form for requesting changes to development environments, features, or code changes that have not been approved for production.</p>","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[7],"key":""},{"id":"33","name":"Production Change Control Request","descriptionHtml":"","callToAction":"Production Change Control Request","introHtml":"<p>Use this form for requesting changes to production environments. All production changes require thorough review and approval before implementation.</p>","icon":10550,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"101","name":"Request a Build Change","descriptionHtml":"","callToAction":"Request a Build Change","introHtml":"<p>Use this form for requesting changes to development environments, features, or code changes that have not been approved for production.</p>","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[7],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"26","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"28","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"27","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"30","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"31","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"32","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"25","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[101,68,33]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSISPM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTE5ZmE0OC1iNDdjLTQzNjktYjA2OC1lMWQyM2ZkZGNlMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkwMTYzNTQsIm5iZiI6MTc0OTAxNTE1NH0.5BnYObtdahKCYnXqE4vdeAx9ebw8igXuDBOGIiCohCA","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"9519fa48-b47c-4369-b068-e1d23fddce01","tokenDurationInMins":20}},"reqCreate":{"id":68,"projectId":10003,"form":{"name":"Development Change Control Request","descriptionHtml":"","callToAction":"Development Change Control Request","intro":"<p>Use this form for requesting changes to development environments, features, or code changes that have not been approved for production.</p>","instructions":"","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10223","fieldConfigId":"10330","label":"Requester Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10192","fieldConfigId":"10299","label":"Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10249","fieldConfigId":"10356","label":"Department.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10302","label":"Engineering","selected":false,"children":[]},{"value":"10303","label":"Product","selected":false,"children":[]},{"value":"10304","label":"QA","selected":false,"children":[]},{"value":"10305","label":"DevOps","selected":false,"children":[]},{"value":"10306","label":"Security","selected":false,"children":[]},{"value":"10307","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10225","fieldConfigId":"10332","label":"Request Date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10226","fieldConfigId":"10333","label":"Change Details - Change Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10227","fieldConfigId":"10334","label":"Change Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10228","fieldConfigId":"10335","label":"Change Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10277","label":"Feature Release","selected":false,"children":[]},{"value":"10278","label":"Hotfix","selected":false,"children":[]},{"value":"10279","label":"Bug Fix","selected":false,"children":[]},{"value":"10280","label":"Configuration Change","selected":false,"children":[]},{"value":"10281","label":"Database Change","selected":false,"children":[]},{"value":"10282","label":"Infrastructure","selected":false,"children":[]},{"value":"10283","label":"Security Patch","selected":false,"children":[]},{"value":"10284","label":"Scheduled Maintenance","selected":false,"children":[]},{"value":"10285","label":"Emergency Maintenance","selected":false,"children":[]},{"value":"10286","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10160","fieldConfigId":"10267","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10184","label":"Low","selected":false,"children":[]},{"value":"10185","label":"Medium","selected":false,"children":[]},{"value":"10186","label":"High","selected":false,"children":[]},{"value":"10187","label":"Critical","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10250","fieldConfigId":"10357","label":"Affected Systems/Components","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10251","fieldConfigId":"10358","label":"Repository Link","description":"Provide link to GitHub, GitLab, or other repository where code changes are/will be committed","descriptionHtml":"<p>Provide link to GitHub, GitLab, or other repository where code changes are/will be committed</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10252","fieldConfigId":"10359","label":"Required Resources","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10253","fieldConfigId":"10360","label":"Requested Start Date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10254","fieldConfigId":"10361","label":"Estimated Completion Date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10255","fieldConfigId":"10362","label":"Development Timeline Constraints","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10308","label":"Sprint Dependency","selected":false,"children":[]},{"value":"10309","label":"Release Dependency","selected":false,"children":[]},{"value":"10310","label":"External Dependency","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10256","fieldConfigId":"10363","label":"Dependency Details","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10257","fieldConfigId":"10364","label":"Required Testing Types","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10311","label":"Unit Testing","selected":false,"children":[]},{"value":"10312","label":"Integration Testing","selected":false,"children":[]},{"value":"10313","label":"Functional Testing","selected":false,"children":[]},{"value":"10314","label":"Performance Testing","selected":false,"children":[]},{"value":"10315","label":"Security Testing","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10258","fieldConfigId":"10365","label":"Test Plan Details","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10242","fieldConfigId":"10349","label":"Related Information - Jira Ticket ID","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10243","fieldConfigId":"10350","label":"Related Changes/Dependencies","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10244","fieldConfigId":"10351","label":"Additional Notes","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/68","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/68","calendarParams":{"firstDay":0,"date":"2025-06-04T00:32:34-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTE5ZmE0OC1iNDdjLTQzNjktYjA2OC1lMWQyM2ZkZGNlMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkwMTYzNTQsIm5iZiI6MTc0OTAxNTE1NH0.5BnYObtdahKCYnXqE4vdeAx9ebw8igXuDBOGIiCohCA","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"9519fa48-b47c-4369-b068-e1d23fddce01","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}