Welcome! You can raise a request for SnapDPL Customer Support using the options provided.
Contact Us
Don't see what you're looking for? Select this option and we'll help you out.
Required fields are marked with an asterisk*
{"xsrfToken":"0116516dcdf1ae7e6672c32718b45f510f2a23c8_lout","branding":{"id":"2","key":"pcsscs","name":"SnapDPL Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"pcsscs","projectId":10002,"serviceDeskId":2,"name":"SnapDPL Customer Support","description":"<p>Welcome! You can raise a request for SnapDPL Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"35","name":"Account Management","descriptionHtml":"","callToAction":"Account Management","introHtml":"<p>Need help with our products? Submit a request using one of the options below or browse our knowledge base for quick solutions.</p>","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[6],"key":""},{"id":"36","name":"Billing & Subscription","descriptionHtml":"","callToAction":"Billing & Subscription","introHtml":"<p>Need help with our products? Submit a request using one of the options below or browse our knowledge base for quick solutions.</p>","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[6],"key":""},{"id":"38","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"<p>Need help with our products? Submit a request using one of the options below or browse our knowledge base for quick solutions.</p>","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[6],"key":""},{"id":"20","name":"Contact Us","descriptionHtml":"","callToAction":"Contact Us","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6],"key":""},{"id":"37","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Need help with our products? Submit a request using one of the options below or browse our knowledge base for quick solutions.</p>","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[6],"key":""},{"id":"40","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>Need help with our products? Submit a request using one of the options below or browse our knowledge base for quick solutions.</p>","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[6],"key":""},{"id":"39","name":"Product Information","descriptionHtml":"","callToAction":"Product Information","introHtml":"<p>Need help with our products? Submit a request using one of the options below or browse our knowledge base for quick solutions.</p>","icon":10674,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[6],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[6],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"34","name":"Request a Live Demo","descriptionHtml":"","callToAction":"Request a Live Demo","introHtml":"<p>Request a Live Demo</p>","icon":10564,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[17,35,36,37,38,39,40,20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8debb006-0a31-326d-a5b3-2a3b4ca52abb","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PCSSCS","serviceDeskId":2,"kbLinkDomainURLs":["https://snapdpl.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PCSSCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTE5ZmE0OC1iNDdjLTQzNjktYjA2OC1lMWQyM2ZkZGNlMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxMzU4MDYsIm5iZiI6MTc2MzEzNDYwNiwiYW5vbklkIjoiYW5vbi11c2VyIn0.YnTzcVz5gYbOyXOH98uiFULkmcE70jUImklgsfgrISw","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"9519fa48-b47c-4369-b068-e1d23fddce01","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":20,"projectId":10002,"issueType":{"id":"10016","name":"Support"},"form":{"name":"Contact Us","descriptionHtml":"","callToAction":"Contact Us","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://snapdpl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10071","fieldConfigId":"10174","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10072","fieldConfigId":"10175","label":"Mobile no","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/20","calendarParams":{"firstDay":0,"date":"2025-11-14T09:36:46-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8debb006-0a31-326d-a5b3-2a3b4ca52abb","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PCSSCS","serviceDeskId":2,"kbLinkDomainURLs":["https://snapdpl.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTE5ZmE0OC1iNDdjLTQzNjktYjA2OC1lMWQyM2ZkZGNlMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxMzU4MDYsIm5iZiI6MTc2MzEzNDYwNiwiYW5vbklkIjoiYW5vbi11c2VyIn0.YnTzcVz5gYbOyXOH98uiFULkmcE70jUImklgsfgrISw","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"9519fa48-b47c-4369-b068-e1d23fddce01","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}